customer service

As someone who makes it my job, and always has, to work with people, I think this story (via Seth's Blog) about Zappo's going above and beyond for a customer is just about the best story ever. It's the service heart that makes or breaks a customer experience.

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HapaLove
[this is good]
Really interesting company -- I just heard about their internal branding measures, and it's amazing how on-board their employees are with one consistent vision.
Sarah
[this is good]

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